If you have accidentally registered the wrong barcode or test type please contact our customer support team so we can assist you in registering your test correctly.

No - The various tests analyse different outcomes which are specific to that test type. If you register the wrong test type your results may not be valid. The Day 2 & 8 tests are government mandated and not doing them upon your return could put you in breach of government regulations with a possible fine.

Provided all tests are unused there is a £20 per test cancellation fee which is refunded upon the goods being returned to one of our clinics. Do not send the tests back using the Royal Mail T24 address as this will send it to the lab and your tests will be considered used.

A PCR test is a nucleic acid test that looks for the genetic code (RNA) of the virus. It will confirm if you currently have the virus and provide the most accurate test results. A PCR test is the most widely accepted COVID-19 test, though a small number of countries accept Antigen tests pre-departure. An Antigen test is less accurate than a PCR test as it looks for viral surface proteins of the virus. Both tests will confirm if you currently have the virus.

A throat and nose swab sample is taken using the kit provided. We have clear instructions on how to do this that come with your test bundle, with video tutorials available from the links in the instruction leaflet.

We use a non-nasal, self-administered saliva based antigen test for a more comfortable experience. A saliva sample is dropped onto a test cassette that will provide results in as little as 20 minutes.

If your flight is imminent we recommend booking an in-clinic test for your Fit to Fly certificate for the fastest possible results. You will still need a return antigen test and Day 2 / 8 quarantine dual pack for your quarantine which can be home delivered up to 72 hours from departure.

For postal returned samples you will get your result within 24 hours of our lab receiving your sample (please be sure to make the Priority Post Box cut-off time otherwise your sample is sent the following day by Royal Mail). We also offer in-clinic testing with faster results (same day services available). All test samples are analysed 7 days a week. We recommend you check your specific destination requirements here.

Our lateral flow antigen test is self-administered, and your results appear on the test cassette within 20 minutes of taking your sample. If you are using this test for your UK return Fit to Fly proof, please be sure to register your results online to obtain your verified results certificate required for travel. The instructions to do this are contained in your confirmation email and via QR code links in the instruction manuals that come with all our tests.

All registered test results will be sent to you securely by text and email including a PDF you can download. Your certificate will show your full name, date of birth, ID credentials, date and time of test, and issue date. It will also be signed by our Medical Director, Dr. Jeremy Harris GMC: 3076541.

Negative: You do not have any evidence of an active COVID-19 infection.

Positive: The virus that causes COVID-19 has been detected on your swab. You will need to self-isolate for 10 days in accordance with government guidance.

Indeterminate: On rare occasions, it might not be possible to say if you had the virus when your test was done. In the event of this happening please contact us, quote your order number and we will arrange a retest for the indeterminate test at no charge.

The Day 2 & Day 8 tests are the most accurate PCR tests available and are mandatory when coming back to the UK because of the growing threat from new variants of COVID-19. The tests look for 2 genes rather than 1 which makes it a more complicated test and, if the Day 2 test is found to be positive it is sent for genome sequencing to identify particular variants of concern.

If your Day 2 or Day 8 test results are positive then you must quarantine for an additional 10 days from the day you took the test – further advice will be provided with your test results. Please see the government website for more information.

Your coronavirus test result is unclear. It’s not possible to say if you had the virus when the test was done. This is because it’s possible that 1 of the genes specific to the COVID-19 (SARS-CoV-2) virus has been found.

This can be due to several different reasons including inadequate sample collection, very early stage-infection, or very late stage-infection (i.e. you may have recently tested positive for COVID-19).

Both gene targets must be identified to declare a positive result. We follow retest procedures where our tests produce an unclear result, however, sometimes even with repeat testing the result remains the same.

Day 2 Unclear Result

If you took this test on day 2 of your quarantine you must continue to quarantine until you have completed the 10-day quarantine period AND received a negative test result for a test taken on day 8.

You may be contacted to check that you, and those who you live or are travelling with, are self-isolating. You must not travel, including to leave the UK, during self-isolation.

You MUST still undertake your Day 8 test.

Day 8 Unclear Result

Even if you have not had symptoms of coronavirus, you must quarantine for a further 10 days, beginning the day after the test was taken.

As this test was taken on day 8 of arriving in the UK a further 10 days means you will need to continue quarantine until day 19 after arriving in the UK.

People you live with or are travelling with will also need to quarantine for a further 10 days (until day 19), irrespective of any test result they may have recently had.

You may be contacted for contact tracing and to check that you, and those who you live or are travelling with, are self-isolating. You must not travel, including to leave the UK, during self-isolation.

We’re a leading UK government approved provider of all private COVID-19 tests. Our tests are analysed at UKAS accredited labs that comply to ISO15189 and ISO17025 standards.

Yes, it’s accepted by all international destinations. Our real time PCR (RT-PCR) method is fully certified and accredited by Public Health England. This test is trusted by airlines and embassies.

Yes, children of any age can take a PCR or Antigen test, however children under the age of 18 to have parental consent. Please check your point of destination as different countries have different requirements for children.